Refund policy
Refund Policy — Unmask and Heal LLC
All Sales Are Final
NO RETURNS NO EXCHANGES
*DISCLAIMER*
We ask for a minimum of 3 business days for processing.
Once processed (2 business days), your order is shipped (up to 3 business days to get to you for shipping)
Orders are shipped using the United States Postal Service (USPS) or Monday and thursday. In the case of a holiday, orders are shipped on the next business weekday. When shipped, you will receive an email containing your order tracking information.
*Please note that business days for shipping and processing times do not include weekends (Saturday & Sunday) and holidays. Processing time is an "additional" time frame separate to your shipping method of choice.
REPLACEMENT ITEMS
If an item arrives damaged, please let us know within seven days, and I will ship a replacement item to you. Sending photos of a damaged item/package helps me improve any shipping issues and is greatly appreciated.
RETURNS
- All sales are final unless an error occurred on the behalf of Unmask and Heal LLC.
- No returns or discounts will be provided for final sales.
- Due to the nature of Unmask and Heal LLC. products, we are unable to accept returned products.
Thank you for shopping with Unmask and Heal LLC.
We take pride in creating handmade, high-quality wellness and skincare products. Because our items are personal-care products made in small batches,
1. All Sales Are Final
Due to the nature of our products — including soaps, balms, body butters, and other skincare items — we do not accept returns or exchanges once a product has been opened or used.
This policy ensures the safety and integrity of our handmade goods.
PRODUCT INFORMATION
Products and product information are not intended to treat, cure, prevent or diagnose any medical condition. If pregnant or nursing, or are concerned about a particular health condition, please consult your physician before using products any products.
If your tracking information states that your package was delivered and you have not received it, you must address this with the United States Postal Service at 1 (800) 275-8777. Unmask and Heal LLC does not hold responsibility for packages that are delivered, lost or stolen. We do not issue refunds for packages that state being delivered, lost or stolen.
Please keep in mind, we are a small business. All items are hand crafted. Please allow time for your item to be consciously made, packed with love and carefully dispatched.
If you have any issues, questions or concerns about your order, please email us at h Healing@unmaskandheal.com
Exchanges
We do not offer exchanges for products unless they arrive defective or damaged.
If approved, you will receive the same product as a replacement.
Cancellations
If you need to cancel an order, please contact us within 24 hours of placing it.
After your order has been processed or shipped, cancellations cannot be made.
Contact Us
If you have any questions about your order, please reach out to us at:
📧Healing@unmaskandheal.com
📍 Unmask and Heal LLC